For the most part, I play well with others. I can be a bit of a bitch at times, but I usually have a pretty good handle on my attitude.. which is kind of why I started this blog. I have so many things inside that I want to say, but the consequences are not worth it.
I have a decent group of friends. Some of the people in our group of friends have been hanging around for the last ten years or so. One girl that is in our group makes me want to scratch my eyes out with a rusty garden tool. She is so utterly and truly annoying that I dont even want to be around her, and when I do have to be around her, I find myself drinking in excess. Her voice is both whiney and monotone at the same time. She was dating a really amazing awesome guy for a couple of years, and she drove him away by being overly jealous, totally neurotic and completely insecure. He ended things with her almost two years ago, and she is still bitter about the whole thing. She alternates between complaining about him, to showing off for him and trying to impress him. It weirds me out big-time.
Friday, June 17, 2011
Work.
The company I work for is a never ending source of entertainment. It is a steady stream of morons calling in, because they are either too stupid or too lazy to look for things themselves, or they cant find something but don't know at all what they are looking for. Don't get me wrong, sometimes the customers are nice, or even funny, but the majority of the time not so much.
Typical calls include:
"what page is _____ on in the catalogue?" (there is an index in the back of the book, just like any other catalogue.)
"I'm looking for this thing that you dont carry, and I cant describe what it is." (so how can I possibly help you? duh!)
"I cant get in to the website." (Did you click the pasword reset button? no? then do that and you will be able to get in. DUH!)
Sometimes, I get a real gem like this lady:
Me: "Thanks for calling xxx company, how can I help you?"
Her: "I need to order some stuff"
Me: "Okay, can I have your account number?"
Her: "No I dont know it"
Me: "Okay, what is your phone number"
Her: "555-5555"
Me: "Okay, I'll give you your account number so that you have it for next time"
Her: "Dont bother"
Me: "... Okay. What was your name?"
Her: "Lori, can I just order now? *sigh*"
Me: "Okay, what would you like to order?"
Her: "I need paper towel for my dispenser"
Me: "And which product number would you like?"
Her: "*louder sigh* I dont know! Can't you find it"
Me: "Okay let me check your past orders to see if I can find it.. Okay so I see two products that you have ordered in the past, one is xxxxxxx and the other is yyyyyyy, do you know which one it is that you need?"
Her: "No"
Me: "Okay.. Do you have our Catalogue in front of you?"
Her: "Yeah, I had to open it because you wont help me. this is getting fucking ridiculous. I cant believe I actually had to open my catalogue."
Me: "Oh, so just like everyone else then.. I have a catalogue open to page 623."
Her: "I want to speak with your manager"
Me: "Gladly, let me put you through"
Her: "Nevermind, lets just get this order done and then I'll decide if I want to complain to your manager."
Me: "Alright, of these two products that you have previously ordered, which one is the item you are looking for?"
Her: "Neither, the one I get is xxxx brand, not YYY brand. God, why cant you find this?"
Me: "... In the catalog, which item is the one you want?"
Her: "I DONT KNOW! FOR FUCKS SAKE!!"
Me: ".. Excuse me, I dont appreciate your tone, you called me, provided me with NO information whatsoever, and you have the nerve to get mad at ME because you are too inept to use a catalogue? I am trying to help you, if you want to talk to me like that you can deal with someone else. If you are ready to talk to me like a mature adult I am more than willing to help you, but I do not get paid to take your abuse."
Her: "Just order me yyyyyy"
Me: "Okay and did you want anything else"
Her: "No."
Me: "Did you still want to speak with my manager?"
Her: "No"
Me: "Okay, have a nice day Lori"
*click*
Then, there are the people I work with. I work with one woman that I absolutely cant stand. Everything about her annoys me beyond belief. She is in Amway or Quickstar, which in my opinion is akin to a cult. (My parents were in Amway when I was young and I couldnt believe the things I learned about that pyramid scheme. All of the women have huge hair and look like early 90's country stars. They also have that glazed over Manson Girl's look to them. Freaky.) She has a tendincy to get a little ragey with customers and co-workers, and seems to think she is above everyone else here. She has had more complaints against her than anyone that works here. She is totally confrontational, and she has this fucking irritating phone voice that is like 8 octaves higher than her normal voice.
The only thing keeping me from stabbing her eye out with my letter opener is that I dont think I'd do well in prison.
Typical calls include:
"what page is _____ on in the catalogue?" (there is an index in the back of the book, just like any other catalogue.)
"I'm looking for this thing that you dont carry, and I cant describe what it is." (so how can I possibly help you? duh!)
"I cant get in to the website." (Did you click the pasword reset button? no? then do that and you will be able to get in. DUH!)
Sometimes, I get a real gem like this lady:
Me: "Thanks for calling xxx company, how can I help you?"
Her: "I need to order some stuff"
Me: "Okay, can I have your account number?"
Her: "No I dont know it"
Me: "Okay, what is your phone number"
Her: "555-5555"
Me: "Okay, I'll give you your account number so that you have it for next time"
Her: "Dont bother"
Me: "... Okay. What was your name?"
Her: "Lori, can I just order now? *sigh*"
Me: "Okay, what would you like to order?"
Her: "I need paper towel for my dispenser"
Me: "And which product number would you like?"
Her: "*louder sigh* I dont know! Can't you find it"
Me: "Okay let me check your past orders to see if I can find it.. Okay so I see two products that you have ordered in the past, one is xxxxxxx and the other is yyyyyyy, do you know which one it is that you need?"
Her: "No"
Me: "Okay.. Do you have our Catalogue in front of you?"
Her: "Yeah, I had to open it because you wont help me. this is getting fucking ridiculous. I cant believe I actually had to open my catalogue."
Me: "Oh, so just like everyone else then.. I have a catalogue open to page 623."
Her: "I want to speak with your manager"
Me: "Gladly, let me put you through"
Her: "Nevermind, lets just get this order done and then I'll decide if I want to complain to your manager."
Me: "Alright, of these two products that you have previously ordered, which one is the item you are looking for?"
Her: "Neither, the one I get is xxxx brand, not YYY brand. God, why cant you find this?"
Me: "... In the catalog, which item is the one you want?"
Her: "I DONT KNOW! FOR FUCKS SAKE!!"
Me: ".. Excuse me, I dont appreciate your tone, you called me, provided me with NO information whatsoever, and you have the nerve to get mad at ME because you are too inept to use a catalogue? I am trying to help you, if you want to talk to me like that you can deal with someone else. If you are ready to talk to me like a mature adult I am more than willing to help you, but I do not get paid to take your abuse."
Her: "Just order me yyyyyy"
Me: "Okay and did you want anything else"
Her: "No."
Me: "Did you still want to speak with my manager?"
Her: "No"
Me: "Okay, have a nice day Lori"
*click*
Then, there are the people I work with. I work with one woman that I absolutely cant stand. Everything about her annoys me beyond belief. She is in Amway or Quickstar, which in my opinion is akin to a cult. (My parents were in Amway when I was young and I couldnt believe the things I learned about that pyramid scheme. All of the women have huge hair and look like early 90's country stars. They also have that glazed over Manson Girl's look to them. Freaky.) She has a tendincy to get a little ragey with customers and co-workers, and seems to think she is above everyone else here. She has had more complaints against her than anyone that works here. She is totally confrontational, and she has this fucking irritating phone voice that is like 8 octaves higher than her normal voice.
The only thing keeping me from stabbing her eye out with my letter opener is that I dont think I'd do well in prison.
hi.
So. I started this to have a forum to be open, honest, and blunt. I sometimes feel like I can't really be honest with anyone.
I am a young married woman living near Vancouver, BC. I have a good family and good friends, but sometimes they drive me crazy. My husband is great. he is one of the rare, few men that really truly respect women as equals. He is, however, a fully grown man-child. He does occasionally drive me mental.
I work in a call centre in the city. It has got to be the most enjoyable and terrible job I've ever had, all at once. I talk to rude people all day, and have to sit at work near this woman that gets confrontational if you say anything she disagrees with. I don't know how much longer I want to work there, Mostly because of the commute, but the bitchy customers definitely have something to do with it. It is very hard to get through a day there sometimes.
there, a brief intro.
I am a young married woman living near Vancouver, BC. I have a good family and good friends, but sometimes they drive me crazy. My husband is great. he is one of the rare, few men that really truly respect women as equals. He is, however, a fully grown man-child. He does occasionally drive me mental.
I work in a call centre in the city. It has got to be the most enjoyable and terrible job I've ever had, all at once. I talk to rude people all day, and have to sit at work near this woman that gets confrontational if you say anything she disagrees with. I don't know how much longer I want to work there, Mostly because of the commute, but the bitchy customers definitely have something to do with it. It is very hard to get through a day there sometimes.
there, a brief intro.
Subscribe to:
Posts (Atom)